CHANGES, RETURNS AND RIGHT OF WITHDRAWAL
The following is the policy on changes, returns, and the right of withdrawal that the company Loft Me, identified with NIT 1039464048, provides for customers to guide them in the purchase and acquisition of products on the website www.loftme.co, as well as in sales considered non-traditional or distance sales, and applies to all people who acquire products through the website or by non-traditional means.
Changes and Returns
The policies for product changes and returns are applicable for reasons of: legal warranty, size or color, customer preference, incomplete order, or when consumers wish to exercise the right of withdrawal. The maximum period to request changes or returns is thirty (30) calendar days following the delivery of the product.
For the customer to make a change, the item must be returned unused, in the condition it was received, and in its original packaging, retaining labels, packaging, and brand distinguishing marks, without any visible damage.
For the product to be exchanged, it must be returned to the address Calle 72 sur # 34-61, and the shipping must be coordinated via email loftmedesign@gmail.com, or WhatsApp line 3052200545. Shipping costs for the product return will be borne by the company when they are due to warranty issues, i.e., manufacturing defects or quality, and by the customer when they are for size or color changes.
To request a warranty for quality or manufacturing defects, video material of the defects will first be sent to the indicated medium. Once an initial quality analysis has been carried out, the shipment will be authorized for physical inspection by our personnel to verify that it is indeed a warranty claim for quality or manufacturing defects.
Depending on the product's damage, it will be assessed whether it can be repaired under warranty in the first instance. If not possible, an exchange for the same product of the same reference will be offered. If no exchange is available, it will be possible to obtain a trade-in for a similar item of the same value or a refund.
Loft Me will be exempt from any responsibility for damage or variation that the product may suffer due to improper use by the customer, ignoring the labeling instructions related to the use and care of the product.
As a result of the return, the company will generate a virtual voucher in favor of the buyer for the value of the acquired product, which can be used in a future purchase, in case the customer places an order and it is out of stock, or receives a product different from the one requested, a refund will proceed, or finally, at the customer's choice. The refund will be made within thirty (30) calendar days following the customer's return of the product to the company.
Purchase verification: For product changes or returns to operate, the purchase must be traced, for which the customer must provide either the invoice or order number, or the buyer's identification, or any data that associates the sale with the company, because being a multi-brand distribution company, it must be associated with having been purchased from Loft Me.
If the item was marked as a gift when purchased and shipped directly to you, you received a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will find out about your return.
Changes or returns are not accepted for:
- Products on promotion or offer by color, size or reference
- Accessories such as earrings and ear cuffs
- Gift cards
Right of Withdrawal
In sales using non-traditional or distance methods, the Right of Withdrawal is applicable within five (5) business days following the product delivery date. If the Customer wishes to exercise the mentioned right, they must do so within the established period by contacting us via email loftmedesign@gmail.com, or WhatsApp line 3052200545, to coordinate the shipment of the product to the address Calle 72 sur # 34-61 Sabaneta – Colombia.
When the Right of Withdrawal is exercised by the Customer, they must return the product in the same condition in which they received it, meaning it must not show signs of use or identity issues not reported at the time of delivery. The costs associated with transportation and other expenses related to the return will be covered by the Customer. Additionally, it must be delivered with all accessories and original packaging. If deemed necessary, photographs or videos of the condition of the packaging and the product will be requested. Subsequently, Loft Me will verify the condition of the item and, if satisfactory, will proceed with the refund in exercise of the Right of Withdrawal within a maximum of thirty (30) calendar days following the date on which the Right of Withdrawal was exercised.
If the product presents any quality issue not reported at the time of delivery, the item will be sent to an Authorized Service Center for a technical diagnosis. In such event, we will respond in accordance with the terms stipulated by Law 1480 of 2011, Articles 7 to 12, for warranty processing, and inform about the applicability or not of the Right of Withdrawal.
In accordance with the regulations, the Right of Withdrawal is not applicable in the following events:
- Contracts for the provision of services whose performance has begun with the consumer's agreement.
- In contracts for the supply of goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot control.
- In contracts for the supply of goods made to the consumer's specifications or clearly personalized.
- In contracts for the supply of goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
- In contracts for the acquisition of perishable goods.
- In contracts for the acquisition of personal use goods, such as underwear and swimwear.
Contact Channels
Instagram messaging and email
Email: loftmedesign@gmail.com
Instagram: @Loft_me_